Based on the Law on Contractual Relations, the Consumer Protection Act, the Law on Electronic Commerce and the Law on Personal Data Protection of the Republic of Serbia, the business entity PREMIUM TRANSFER BEOGRAD (hereinafter: the Service Provider) adopts the following General Terms of Business and Website Use (hereinafter: the Terms).

Part I: General provisions and company details

1. Basic details of the Service Provider

Business name: PREMIUM TRANSFER BEOGRAD
Company registration number (MB): 66741664
Tax identification number (PIB): 113325163
Registered office: Prve pruge 7, Belgrade, Republic of Serbia
Email: office@premiumtransfer.rs

These Terms govern the rules for using the Service Provider's website, as well as the conditions for booking, payment, cancellation and performance of passenger transport services. By accessing the website or making a booking, the User is deemed to have read, understood and fully accepted these Terms.

Part II: Website terms of use

2. Acceptance of terms and user obligations

By using this website, the User agrees to use it solely for lawful purposes. Any misrepresentation, submission of inaccurate booking details, or any attempt to compromise the technical stability or security of the site (hacking, spreading viruses, etc.) is strictly prohibited.

3. Intellectual property

All content on the website (texts, photographs, logos, graphic elements, software, design and audio/video materials) is the exclusive property of the Service Provider and is protected under copyright law. Any unauthorised copying, downloading, reproduction or commercial use of the content without prior written consent of the Service Provider is strictly prohibited.

4. Personal data protection (Privacy Policy)

The Service Provider is committed to protecting the privacy of all Users. Only necessary basic data is collected (first and last name, contact phone, email address, pickup and drop-off address) required for successful performance of the transport service and customer communication. All data is kept strictly confidential and is accessible only to employees who need it to perform their duties. For further details, the separate Privacy Policy applies, in line with the Serbian Personal Data Protection Act (GDPR-aligned).

5. Limitation of liability for website operation

The Service Provider makes every effort to keep the website running continuously and without errors, but does not accept liability for temporary unavailability due to technical issues, maintenance or force majeure. The Service Provider is not liable for any damage arising from use of, or inability to use, the website.

Part III: Terms for provision of transport services

6. Subject of contract and distance contracting

By accepting an offer and completing a booking (via the website, email or phone), the User enters into a contractual relationship with the Service Provider. Under the Law on Electronic Commerce, a confirmed booking constitutes a distance contract. Pursuant to Article 37, paragraph 1, item 12 of the Consumer Protection Act, the User does not have a general 14-day right of withdrawal from a distance contract, as the service is passenger transport provided on a specific date and at a specific time. Therefore, only the specific cancellation conditions set out in section 7 apply.

7. Cancellation policy and deadlines (withdrawal from contract)

The parties agree that the User may unilaterally terminate the contract (cancel the ride) under the following conditions, defined to protect the Service Provider against actual loss and lost profit (pursuant to Article 266 of the Law on Contractual Relations):

Timely cancellation (no charge): if the User notifies the Service Provider in writing of cancellation at least 24 hours before the scheduled start of the service, the contract is terminated without any penalty. The Service Provider shall refund 100% of amounts paid.
Cancellation with 50% compensation: if cancellation occurs between 24 and 12 hours before the scheduled pickup time, the Service Provider retains (or charges) 50% of the total agreed price to cover operational costs, vehicle reservation and driver allocation.
Late cancellation (full charge / 100%): if the User cancels less than 12 hours before pickup, the Service Provider is entitled to the full amount (100% of the agreed price) as compensation for loss caused by inability to reassign the vehicle to another client at short notice.

8. User no-show

If the User does not appear at the agreed pickup location at the agreed time and does not contact the Service Provider through official channels, the following rules apply:

For airport transfers: tolerance and free waiting time is 60 minutes from the actual aircraft landing time (flight number is tracked). After that, each commenced hour of waiting is charged according to the standard price list, if waiting is possible at all.
For other transfers: free waiting time is 15 minutes. After this period, if the User is unavailable, the ride is treated as completed (no-show). Under the Law on Contractual Relations, the User must pay 100% of the agreed service amount, or the Service Provider retains the full amount previously paid.

9. Notifications and communication

All changes to a booking (date, time, route) or cancellation must be submitted exclusively in writing to the official email address: office@premiumtransfer.rs. The time of receipt of the email shall be the relevant cancellation time for calculating deadlines under section 7.

10. Exemption from liability (force majeure)

Pursuant to Article 137 of the Law on Contractual Relations, the Service Provider is not liable for partial or total non-performance if caused by force majeure (unforeseeable, unavoidable and irremediable events beyond control). Force majeure includes, but is not limited to: extreme weather, natural disasters, sudden traffic disruptions due to accidents, road blockages by authorities, flight restrictions or demonstrations. In such cases, the User will be offered a full refund or an alternative ride date, as agreed.

11. Prices, payment and refunds

Service prices are defined by the Service Provider's current price list and are agreed at the time of booking. In case of justified cancellation under section 7 (item 1), or due to force majeure, refunds will be made by the same method as payment was received. If payment was made by card, the refund is processed exclusively to the same card/account. The Service Provider processes refunds within up to 7 business days; final crediting to the User's account depends solely on the card issuer's bank policy.

Part IV: Final provisions

12. Amendments to the General Terms

The Service Provider reserves the right to amend or supplement these Terms at any time in line with its business policy or changes in legislation. All amendments take effect upon publication on the website. The Terms in force at the time of booking creation apply to the User.

13. Jurisdiction and dispute resolution

These Terms are drafted and interpreted exclusively under the law of the Republic of Serbia. For all disputes arising from or in connection with this contract and use of the website that the parties cannot resolve amicably, the competent court in Belgrade shall have jurisdiction.